Support site for do it your selfers and users looking for solutions to problems
  • Tag Archives Office 365

  • Featured ImageOffice 2013 Office 365 Activate Activation Error Code 0x80070005

    Posted on by Mike Del Monico Comment

    Outlook 2013 or Office 365 activation error 0x80070005

    Recently after installing Office 2013 from an Office 365 web account, thru web based Outlook, I encountered the error code (0x80070005).

    We’re sorry, something went wrong and we can’t do this for you right now. Please try again later. (0x80070005).

    outlook-activation-error

     

    Incredibly, trying again later didn’t help. “Was this information helpful?” Is the link under that error, and of course I did advise them that it wasn’t.

    After some research, it appears Microsoft requires admin access when running their activation software, which Office generally doesn’t run under. This will generally occur on  startup of any Office 2013 application after initial installation . So the pretty simple fix for this error was to run whichever Office product you first start after your installation is complete as an administrator.

    Right clicking on any Office product shortcut and then clicking on the Run as Administrator command will solve this problem straightaway.

    administrator

    Office shortcuts can be found in Start>All Programs>Microsoft Office. You may need to create a shortcut on your desktop first by dragging and dropping a copy of the shortcut from the Microsoft Office folder in the start menu. Be sure the icon has a little “Plus” sign on it before you let go of the mouse, or you will move the icon, much to the chagrin of the other users on this machine, if any.

    The Office program should start and will not show any error, and it will automatically register with Microsoft, if you have configured everything else properly. As both Office 365 and Office 2013 require you to have an email account and register Office tied to that, this must be done first.

    Mike at Westway PC

     

    This entry was posted in Desktop Issues and tagged Bookmark the

  • Office 2013 or Office 365 – Do I trust someone else with my data?

    Posted on by Mike Del Monico 2 Comments

    Microsoft is trying to drag everyone into their cloud with Office 365.

    Microsoft’s latest Office suite offering, Office 365, comes pre-installed on most PCs you buy retail from now on. The question is, do you want to rent cloud-based software from Microsoft? Or do you want to buy a perpetual license for the Office suite software for your PC.

    The differences between Office 365 Home Premium and Office 2013 Full versions are minute, but the licensing is not. As of March of this year (2013), Microsoft changed the End User License Agreement (EULA) on the perpetual license of the Office 2013 Full Packaged Product Retail (FPP). Now the Office license is not tied to the machine it is first licensed and loaded on. Of course, this is the most expensive version of Office 2013 at over $400. But compare to the Office Home and Student version which excludes Outlook (unbelievably), Access, and Publisher. In my opinion, Outlook is without a doubt the best email client out there, so I recommend not buying Office 2013 Home and Student.

    The next step up is Office Home and Business, which does include Outlook, Word, Excel, PowerPoint, and OneNote. This can be obtained for around $150.00 or less, and it comes in a download form. This should be all any home user would need. If you are an Access database developer that works from home, you probably aren’t going to be reading this article. This comes with the caveat that it is locked to the machine you initially install it to. If your hard drive fails and you have to re-install Windows, you are going to run into problems re-installing. Of course, you should always have a full backup including a Windows Image, which SHOULD preclude this problem.

    Office 365 Home Premium comes with the latest versions of the Office software bundled. However, is that once you commit to using Office 365, you must continue paying the subscription fee or lose access to the software. At this time, it runs $10 a month, or $100 a year. That being said, it allows for installation on 5 machines with the same logon. It also includes 20gb of drive space on Skydrive. Since most people don’t have 5 machines they logon to, it doesn’t appear to be cost-effective to rent.

    Many home users are still on Office 2003 and are perfectly happy with that. Now, if you have several devices that can run Office, and trust your data with someone else, maybe Office 365 Home Premium is for you. Microsoft has also promised you get any upgrades that come out for no charge. But then they said the same thing about Vista Ultimate and it really never happened. BTW, Office 365 runs only on Windows 7 and up. Vista or XP is a no-go.

    In summation, you have a decision to make when you set up your shiny new computer. Do I want to rent Office 365 Home Premium and be locked into renting software from Microsoft? Or will a download of Office 2013 Home and Business using a traditional perpetual license work for me?

    This entry was posted in General and tagged Bookmark the

  • Featured ImageOutlook 2010 Won’t Authenticate or Save Password on Office365 on One Machine

    Posted on by Mike Del Monico 16 Comments

    Have Outlook 2010 Authentication Problems on an Office 365 Machine?

    Is your computer’s Outlook 2010 refusing to authenticate or won’t save your password when trying to connect to Office365? There is a Microsoft patch for that. The patch is kb2553248 and links from here…http://www.microsoft.com/en-us/download/details.aspx?id=29361.

    This week, I had one computer that just wouldn’t authenticate after an autodiscovery setup Outlook 2010 that gave all green checkmarks. It said: “You must restart Outlook”. When I did, it wouldn’t accept the password. So I ran the patch above and it worked as designed. Problem solved.

    I believe this patch comes down in Office SP2. But for some reason, even though Windows Update said no updates available, this one fixed the issue instantly. I hope this saves someone else the 5 hours it took me to find the glitch in M/$ and Office 365. Tally-Ho!!

     

    This entry was posted in Desktop Issues and tagged Bookmark the